terms of service

Terms and Conditions


All orders must be made through the online store on the website or by email. We do not accept orders or glass measurements over the phone. A written order is in the interest of both parties. The supplier confirms all orders.

Delivery of products
The supplier is responsible for any breakages that may occur during transportation when the price of the freight is charged to the customer. The customer is obliged to inspect the delivered products upon their arrival and to record any damage in the consignment note. If the product shows damage that has not been detected during delivery, the customer has five days to complain about the defects in writing to info@glassfactory.fi. The claim for transport damage ends after this. The delivery time for the products is 2-5 weeks, unless otherwise agreed. The freight of the products includes delivery to the yard at the end of the road, any collection must be agreed separately. Orders are generally delivered on weekdays from 8 am to 4 pm. The transport company agrees on the delivery time in advance, if the delivery is not successful due to the customer, an additional fee will be charged for the new delivery. To make sure you are able to accept your order, the shipping company will charge for the extra storage time.

Glass standards and warranty conditions
The products have a 2-year warranty. The warranty covers manufacturing defects and product defects, excluding normal wear and tear and glass breakage. The warranty is not valid if the structures to which the glasses are attached have moved or are alive, for example due to temperature. Note that mirrors are not resistant to moisture. The warranty does not replace oxidation from mirrors due to moisture. In the manufacture of glass, the dimensional tolerance is +/- 1mm. We follow the warranty conditions of the Finnish Flat Glass Association. Below are the most important standards related to the appearance of glass:

8.1 The quality of different glass grades and glass products is assessed in accordance with the current SFS-EN standards and the following are the main points of the quality assessment. More detailed information can be found at standards.

8.2 Float glass (and mirrors), SFS-EN 572-2: Simple, uncoated float glass must not cause disturbing image distortion when viewed from a 45 ° angle and at a distance of 4.5 m. Other defects are considered at a distance of 2 m perpendicular to the glass surface in normal daylight which does not cause reflections (scattered light). When viewed in this way, linear and wide errors and ø 3 mm point errors are not permitted. The number of point errors allowed depends on the size of the glass and the error ø.

8.3 Heat-tempered safety glass, SFS-EN 12150-1.2: The total deflection of the glass can be 3 mm / 1000 mm and the local deflection 0.5 mm / 300 mm. The edges of the glasses can be sharp-edged (TSH), rough-edged (RRH) or gloss-edged (KRH).

8.4 Laminated glass and laminated safety glass, SFS-EN 12543 and SFS-EN 14449: The glass may have point defects. The permissible number of defects of ø 0.5… 1 mm and ø1… 3 mm depends on the number of lamination layers and the surface area of ​​the glass. Errors with a ø of 3 mm or more are not permitted. Linear errors <30 mm are allowed. A linear error of more than 30 mm is allowed when the glass size is> 5 m2. Holes and wrinkles in the laminating film are not allowed in the visible area of ​​the glass after installation, but in areas that are “hidden”.

All products we sell are custom-made and have no right to exchange or return. Payment for the products is made through Klarna.

We are not liable for consequential damages. If there is a defect in the products we deliver, we will only replace the portion of the defective material. All products are custom-made and have no right of exchange or return. We are also not responsible for unexpected delays or force majeure in production or transportation.

We reserve the right to make changes.

We manufacture mirrors with millimeter precision, tailored to be directly mounted on the wall with or without frames. We also handle all special tasks, such as holes and laminated safety mirrors or custom-shaped implementations.

All mirrors are 4mm thick.

Backlit Mirrors
The frame thickness is 25mm. A power supply for the LEDs is included.

We use only high-quality premium-grade LED strips for backlighting, with a lifespan of 50,000 hours.

LEDs are available in both neutral 4000K and warm 3000K colors.

We craft elegant and refined aluminum or oak frames for mirrors and provide suitable mounting strips or hooks. The mirror can also be glued to the wall. In gluing, it is recommended to use elastic adhesive that does not fully dry hard. Apply the adhesive to the mirror in dots, not covering the entire surface.

Instructions for Glued Mirror Installation

When gluing the mirror, use elastic adhesive, and you can order the appropriate glue from us when placing the mirror order. Apply the glue in dots to allow air circulation behind the mirror. Spread the glue approximately 5-10cm apart in dots. Plan the mirror's location and lift it onto the wall. Support the mirror during the drying time of the glue, usually at least 24 hours. You can also use double-sided tape; the tape will hold the mirror in place until the glue has dried, and you may not necessarily need additional support. If the mirror is going into a narrow space with no installation space around it, read the sizing instructions on the next tab as well.

Installation Instructions for J-List Mounted Mirrors

For mirrors mounted with J-lists, begin by planning the precise location of the mirror. First, install the bottom list at your desired height, using low-profile screws suitable for the material (not included). Measure the location for the top list; the idea is that it moves up and down thanks to the oval hole in the list. When the list is lifted to the upper position, it stays below the mirror. When the list is pressed to the lower position, it locks onto the upper edge of the mirror. Once the list is in the correct position, lift the mirror into place and press the list down. For larger mirrors, it may be advisable to use glue in addition to the lists. If the wall is uneven, the mirror may start to "bulge" from the center. Refer to the gluing instructions above.

Installation Instructions for Mirror Mounted with Hooks

Remember to consider that there should be space above the mirror to lift it onto the hooks. If you install the mirror in a tight space where there is no room to move the mirror, gluing is the only option.

Backlit Mirror Installation

Behind the mirror, there is an aluminum frame that allows easy hanging. The cleanest and best result is achieved if the power is supplied directly behind the mirror. The power source can also be placed elsewhere than behind the mirror; specify detailed preferences when placing the order.

The electrical installation for the mirror must be carried out by an authorized electrician.

Installing a mirror on a free wall does not require specific measurements; just ensure that the desired size fits on the wall and consider how you want to attach the mirror. It is recommended to read the "Installation" tab for more detailed information on different installation methods.

If you want to install the mirror in a tight space with either side or height constraints on the wall/ceiling/floor, precise measurements are essential. Measure and always provide exact and tight dimensions without any deductions, additions, or rounding. Remember that precise and accurate measurements are crucial for glass products, as the installation allowance is minimal. However, measuring is easy to do yourself by following these instructions with care.

A intact and functional tape measure is sufficient for measurements. A laser measure can also be used, but still verify the measurements with a tape measure. For example, in tiles, the laser beam can penetrate through the glazed surface unexpectedly deeply, giving an overly large measurement.

Measurements should always be taken from the finished surface where the mirror will be installed.

  1. Measure the width at the top, middle, and bottom.
  2. Measure the height from the left, middle, and right.

If there is a difference in measurements, determine which side is uneven, using a level if necessary. Always take a photo of the space where the mirror will be placed and send it to us.

Provide tight measurements to us, and we will agree on a more precise sizing for the mirror you want to be manufactured. Our recommendation is to make the mirror 10mm shorter and narrower than the opening. A mirror of this size can be reasonably installed by yourself. Mirrors are easily breakable, especially at the edges if they come into contact with, for example, a tiled wall. The mirror is installed by gluing and carefully lifting it into place. A tighter measurement is possible, but in that case, the installation must be even more cautious.